Model questions 2019

Q7. You are heading the rescue operations in an area affected by severe natural calamity. Thousands of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damage to supply routes. The local people are seething with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis, some team members plead with you to call off the operations fearing threats to their life.

In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situation. (250 words)

Ans:  In such a challenging and volatile situation, it is important to remain calm, composed, and focused on the task at hand. As the leader of the rescue operations, my response would be as follows:

• Prioritise the safety and well-being of the team: The safety of the team members is of utmost importance. I would immediately attend to the injured team member and ensure they receive proper medical attention. I would also evaluate the overall security situation and take necessary measures to protect the team from further harm.

• Communicate with empathy and transparency: I would address the anger and frustration of the affected people by acknowledging their pain and suffering. It is crucial to communicate openly, honestly, and transparently about the challenges faced by the rescue operations, such as the heavy rainfall and damaged supply routes. Explaining the constraints and efforts being made can help manage expectations and restore some level of trust.

• Mobilize additional resources and support: Recognizing the magnitude of the crisis, I would immediately reach out to higher authorities, relief agencies, and neighboring areas for additional resources, including food, drinking water, and medical supplies. Collaborating with other organizations and individuals can help expedite the relief efforts and provide much-needed support to the affected population.

• Strengthen coordination and logistics: I would work closely with the local authorities, police, and other relevant stakeholders to enhance coordination and logistics. This may involve establishing alternative supply routes, deploying additional rescue teams, and coordinating with local volunteers. Efficient logistics and coordination are crucial for effective relief operations in a crisis situation.

• Address grievances and involve local communities: I would create channels for the affected people to express their grievances and concerns. Setting up community meetings, establishing helplines, or assigning representatives to engage with the local community can help in addressing their immediate needs and restoring faith in the rescue operations. Involving local community leaders and volunteers can also enhance the effectiveness of relief efforts and ensure a more comprehensive response.

• Provide counseling and emotional support: In times of crisis, people experience heightened emotions and trauma. It would be essential to provide counseling services and emotional support to the affected individuals and the rescue team members. This can help alleviate distress, foster resilience, and promote a more positive environment for everyone involved.

The qualities of a public servant that would be crucial in managing such a situation include:

• Leadership: The ability to lead by example, makes tough decisions, and inspire confidence in the team and the affected population.

• Empathy and compassion: Understanding and relating to the pain and suffering of the affected people while responding to their needs with genuine care and compassion.

• Effective communication: Being able to convey information clearly, transparently, and sensitively to the affected population, team members, and other stakeholders.

• Problem-solving skills: Quickly assessing the situation, identifying challenges, and finding practical solutions to address the immediate needs of the affected population.

• Adaptability and resilience: Being flexible and adaptable to changing circumstances while maintaining a positive and determined attitude to overcome obstacles.

• Collaboration and coordination: Working collaboratively with various stakeholders, agencies, and volunteers to leverage collective resources and expertise for a more efficient and effective response.

• Emotional intelligence: Understanding and managing emotions, both for oneself and for others, to navigate through challenging and emotionally charged situations.

By embodying these qualities, a public servant can navigate through difficult circumstances, manage the crisis effectively, and ultimately provide relief and support to the affected population.